Your Australia Post Representative should be your first point of contact for questions and answers about Australia Post services.

Each state has also been assigned an Australia Post Election Co-ordinator. Click here for details.

National Help Line

For more information on Unaddressed Mail please call 1300 768 470.
For enquiries on the other products detailed in this website, you can call the Help Line on 13 11 18. Help Line hours are 9.00am to 5.00pm Monday to Friday.

Quick Guides

‘Quick Guides’ have been developed for each of the Core Services to assist first-time users.
They cover most essential information. They should be read in conjunction with the more detailed Service Guides that are provided for each of the Services outlined.

What Printed Information is Available?

Service Guides

Detailed service guides are available for the following services:

PreSort Service Guide to Letters (8833700) *
Clean Mail Service Guide (8838878) *
Unaddressed Mail Service Guide (8839120) *
Reply Paid Service Guide (8839209) *
Print Post Service Guide (8834059) *

General Publications

Post Charges Booklet *

Covers pricing for Australia Post services

Letter Post Guide *

General guide to Australia Post letter services

General Post Guide *

General information about issues such as payment of postage, postage meters and delivery conditions.

Getting a Copy

For printed copies of these publications, please call the Help Line on Help Line on 13 11 18. You can also ask your local Post Office or Australia Post Business Centre. Click here to locate your nearest Post Office.